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SHIPPING & DELIVERY

Where do you ship?

Cool-it currently ships to Canada & 48 U.S states which excludes all other international destinations, Alaska, and Hawaii. If you, the customer, places an order to an International address not listed above, Cool-it reserves the right to cancel your order and issue a full refund. We understand you need your parts quickly. In stock items will be shipped out the same day. Time in transit varies based on your location. A tracking number for your shipment will be provided so you may track your shipment.

We do not deliver to P.O. Boxes.

What shipping companies do you use?

We primarily use DHL and Purolator.  In some cases, a manufacturer/distribution partner will use an approved carrier outside of these. (mostly UPS and FedEx.)

All in-stock orders placed before 3pm CST are eligible for same day shipping.  We reserve the right to choose which shipping provider carries your shipment.

I ordered multiple parts and received only some of them! What happened to the rest of my parts?

We try very hard to ship your order as soon as possible, and we exhaust all means possible to get them from the closest warehouses. As a result, there may be cases where we must ship the parts from multiple locations.
So, if some of your parts were shipped from a closer facility while the other parts were shipped from a facility located further away, therefore you only received some of the parts.
If the parts were shipped from multiple locations, we send the separate tracking numbers to you for you to monitor the status of your products.

RETURN & EXCHANGE

What is your return policy?

If you are unhappy with your purchase for any reason you have 30 days from the time of purchase to return your item(s) for a full refund. Shipping costs will not be refunded. For the product(s) to be eligible for a refund it must have not been installed or used, preferably unopened, and in its original packaging. Clearance items cannot be refunded.
Special order items may be subject to a restocking fee.
All returns must be accompanied by a Returned Goods Authorization (RGA), aka RMA, in order to receive credit. You can obtain an RGA by contacting customer support at 855-662-4353 or via the form on the contact page.

How to request Authorization to Return a purchased Item?

We require a Return Authorization Number for all returns. Please obtain a Return Authorization Number before returning any item. Submit the return request by completing the Return Request Form in your account.

What should I do if my product arrives damaged or defective, or isn’t what I ordered?

If you have received a damaged or defective product or  incorrect order please contact our customer service advisors +1 (855) 662-4353 and let the representative know the details of your order and they will then assist you further. They are available Monday through Friday from 8am to 5pm.

WARRANTY

How long is the warranty coverage for my product?

Warranty terms we offer on all our products. 

Espar & Webasto – 2 Years or 2000 hrs

Proheat – 2 Years

Radiators – 2 Year

Charge Air Coolers – 2 Years

Stainless Steel Coolant Pipes – Lifetime

Reservoir Tanks – 1 Year

No-Idle and Reefer Products – 1 Year

All A/C and Heater Core Parts – 1 Year

PHP Heaters and Parts – 2 Years

What shipping companies do you use?

We primarily use UPS. In some cases, a manufacturer/distribution partner will use an approved carrier outside of UPS. (mostly Purolator/Canada Post and FedEx.)

All in-stock orders placed before 3pm CST are eligible for same day shipping. Items under 130lbs are shipped UPS ground, anything heavier is shipped freight. We reserve the right to choose which shipping provider carries your shipment.

Our current shipping options are:

  • UPS Ground
  • UPS 2nd Day Air
  • UPS Next Day Air
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